Nectar Privacy Policy

Last updated: April 6th, 2020

Welcome, and thank you for choosing Nectar!

Privacy is an extremely important topic, and we want you to know that at Nectar, we take it very seriously. Here are the facts about user privacy as it relates to Nectar and your use of our services:

This Privacy Policy applies to your use of, and [when applicable] subscription to, the Nectar voice communication service, along with your visits to the public portions of our website ( Your privacy, and the security of your personal data, is of the utmost importance to us. This Policy transparently describes the information that we gather from you ("you") on the Service, how we use and disclose such information, and the steps we take to protect such information. By using the Service, you consent to the privacy practices described in this Policy. This Policy is displayed on our website, in the mobile application, and in the online marketplace stores.

This Policy sets out the essential details relating to your personal data relationship with the Nectar service. To better understand this Policy, the following definitions are applicable:

From time to time, we may develop or offer new and additional services. If the introduction of these new or additional services results in any material change to the manner in which we collect or process your personal data, we will provide you with notice of an update to this policy, or the terms of use via the Nectar mobile app. Unless stated otherwise, any new or additional services are subject to this Policy.

If you have any questions about this policy, or concerns about the policy, please contact us at

This Policy is incorporated into and is subject to the Nectar Terms of Use. Capitalized terms used but not defined in this Policy have the meaning given to them in the Nectar Terms of Use.

This Privacy Policy is intended to explain our privacy practices and covers the following areas:

  1. The Nectar Services; Relationship Between Nectar and Residents; Nectar and 10-21 Police Phone
  2. Personal Information We Collect
  3. How We Collect Information
  4. How We Use Personal Information We Collect
  5. Personal Information We Share
  6. Data Retention
  7. Your Rights and Choices
  8. Persons under 13 Years of Age
  9. Operating Nectar Abroad
  10. How We Protect Personal Information
  11. California Residents - Do Not Track
  12. Links To Other Websites
  13. Updates To Our Privacy Notice
  14. How To Contact Us

1. The Nectar Service; Relationship Between Nectar and Residents; Nectar and 10-21 Police Phone

The Company makes available the Nectar Service to Residents as a platform to communicate with Public Safety Agencies utilizing audio and video capability to create an enhanced user experience. Nectar enables individuals to safely receive two-way audio and video calls from Public Safety Agencies at a distance to reduce the transmission of COVID-19.

"Public Safety Agencies" or "Public Safety Professional" are approved users of the 10-21 service and does not include fire or emergency medical (EMS) agencies at this time. However, Nectar allows Residents to receive calls from fire or EMS personnel individually, but the only application able to initiate calls to Nectar is 10-21. Efforts are underway to expand the use of 10-21 Police Phone to other public safety agencies including Fire and EMS.

2. Personal Information We Collect

When you use Nectar, you may provide and we may collect what is generally called personally identifiable information, or personal information, which is information that specifically identifies an individual. For the purposes of this Privacy Policy, we refer to such information as "Personal Information." Examples of Personal Information include name and mobile phone number. Specifically, Nectar collects the following information:

  1. Your mobile phone number for the purpose of verifying your account and connecting audio and video calls from first responders.
  2. Your mobile device type and its UUID used to identify your installation.
  3. IP address based access logs of your registration and call sessions with first responders.

Nectar does not collect:

  1. Your name or email address
  2. Your location
  3. Information for advertising purposes
  4. Information about other applications on your device
  5. Audio or video recordings of calls with first responders

Note: When receiving a call via the Nectar app, the Public Safety Officer (i.e., police officer) may ask you for personally identifiable information such as your name, location and description of the incident. Data volunteered by you on these calls shall be protected by the public safety agency in accordance with their existing privacy frameworks in a similar manner to how calls to your police department's non-emergency number would be handled today. Nectar does not listen to these calls or collect this data.

3. How We Collect Personal Information

You may provide us with Personal Information in various ways on the Nectar App. For example, you provide us with Personal Information when you register for an account, use the Nectar Service, or send us customer service-related requests. You are not required to provide any additional information outside of your phone number in order to use the Nectar Service, but if you do, that Personal Information will be subject to this Privacy Policy.

We do not collect, nor do we knowingly permit third parties to collect, personal information about your activities over time and across third-party websites or online services.

4. How We Use Personal Information We Collect

We use the information we collect on the Service in a variety of ways in providing the Nectar Service and operating our business. We use the information that we collect on the Service to operate, maintain, enhance and provide all features of the Service, to provide services and information that you request, and to respond to comments and questions and otherwise to provide support to users. For example, we use the information we collect to:

We use the information that we collect on the Service, such as the number of registered users in a particular area code or frequency of calls to that area code, to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, features, and functionality.

We may use your phone number and/or device ID (i) to, at your request, contact you for administrative purposes such as customer service or (ii) to send push notifications, including updates relating to products and services offered by us. Generally, you have the ability to opt-out of receiving certain promotional communications as described below under "Your Choices."

With your consent we also may use your personal information in other ways for which we will provide specific notice at the time of collection.

5. Personal Information We Share/When We Disclose Information

e do not sell or otherwise disclose your personal information, except as described in this Privacy Policy. The manner in which we share personal information obtained through the public portions of our website and through the Nectar Service may differ. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

6. Data Retention

We will retain your personal information for as long as is necessary for the processing purpose for which it was collected; however, if you direct us to delete it, we typically comply with that request.

We may also retain certain transaction details and correspondence for as long as necessary to defend against legal claims or to comply with regulatory requirements, i.e. messages sent to customer service. We may retain an archived copy of your records as required by law or for legitimate business purposes.

7. Your Rights and Choices

You have certain rights regarding the personal information we maintain about you.

Generally, when we obtain personal data, we do so on behalf of our customers. For purposes of GDPR (General Data Protection Regulation of the European Union) and CCPA (California Consumer Privacy Act), the Resident is the "Controller", or decision maker, for the personal data, and the Company is the "Processor", acting as a "service provider" for, and at the direction of, the Resident. "Processing" just means doing something with the data. We are typically required to follow a customer's instructions about personal data we hold for that customer.

These are certain requests you can make related to personal data about you, which we will respond to as much as we can under applicable laws.

Sometimes we will not be able to fulfill your request. If it prevents us from complying with our regulatory obligations or impacts other legal matters, if we cannot verify your identity, or if it requires extraordinary cost or effort, we will tell you in a reasonable time and give you an explanation.

You may have certain rights under applicable data protection law to access your personal information held by us. We may charge a fee to meet our costs in providing you with details of the personal information we hold about you, and there may be certain categories of information that we may be unable to, or have no right to, provide. In addition, in connection with the Nectar Service, you may, of course, decline to share certain Personal Information with us. While Nectar only requires your cellular telephone number, and limited access to your IP address and device details, these items are necessary to the functionality of the Nectar app. If you choose to limit the access or decline access to this information, we may not be able to provide to you some of the features and functionality of the Service. You may update, correct, or delete your account information and preferences at any time by accessing your account preferences page on the Service. If you wish to access or amend any other Personal Information we hold about you, you may contact us at Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may also choose to uninstall our mobile app or otherwise choose to no longer use Nectar.

8. Children's Privacy

Protecting the privacy of young children is especially important. Our Site and/or Service is a general audience site not directed to children under the age of 13, and we do not knowingly provide services to children, nor do we knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If you are under 13 years of age, then please do not use or access the Service at any time or in any manner.

Residents and/or Users of the Nectar Service are responsible for ensuring compliance with these terms, in that the video camera function of your phone may reveal or show the live footage of any child or children near the phone to the Public Safety Professional or Agency at the time the Resident receives and authorizes the video call.

If we learn that Personal Information has been collected on the Service from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the Service, then you may alert us at and request that we delete that child's Personal Information from our systems.

9. Operating Nectar Abroad

The Nectar Service is hosted in the United States and is intended for Residents located within the United States and Canada. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including Personal Information, on or to the Service, you consent to such transfer, storage, and processing.

A Resident may choose to use Nectar outside of the United States, and while operating Nectar outside of the United States, we may transfer personal information that we collect in a foreign country back to the United States, unless otherwise directed by the Resident..

10. How We Protect Personal Information/Data Security

Nectar maintains administrative, technical and physical safeguards designed to protect the personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot guarantee that the measures we maintain will guarantee the security of the personal information. Any transmission of personal information to us is completed at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Although we may allow you to adjust your privacy settings to limit access to certain Personal Information, please be aware that no security measures are perfect or impenetrable. We are not responsible for circumvention of any privacy settings or security measures on the Service. Additionally, we cannot control the actions of other Residents or Public Safety Agencies with whom you may choose to share your information. We cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs.

11. California Residents - Do Not Track

If you reside in California, you may have legal rights with respect to your personal data, including those set forth under the California Consumer Privacy Act (CCPA). If you are a California resident, you can request information about both the categories and specific pieces of data we have collected about you in the previous twelve months, the reason we collected it, the category of entities with whom we have shared it and the reason for any disclosure. Nectar is prohibited from discriminating against California consumers that choose to exercise their privacy-related rights under the CCPA.

Nectar does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties cannot collect any personally identifiable information from Nectar unless you provide it to them directly.

12. Links To Other Websites

For your convenience and information, we may provide links to websites that are not owned or operated by Nectar. These websites may have their own privacy notices or policies. Nectar is not responsible for the privacy practices of any entity that it does not own or control.

13. Updates To Our Privacy Notice

When we update this Privacy Notice, we will notify you of changes deemed material under applicable legal requirements by posting a notice on We may also notify you of changes in the Privacy Notice in other ways in our discretion, such as inside of the Nectar app or via other contact information you have provided.

Any changes to this Privacy Notice deemed material under applicable legal requirements will be effective thirty (30) calendar days following our posting of notice of the changes. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy. We therefore encourage you to review this Privacy Notice from time to time to stay informed of how we are using personal information.

14. How To Contact Us

You may contact us with questions or comments about this Privacy Notice or our privacy practices or to request access to or correction of your information by emailing